Orthodontic Office Front Desk/ Patient Coordinator
Monica Patrick Orthodontics is growing and in order to thrive we are looking to fill some very important shoes! We are looking for a front desk receptionist that is not only experienced in administration and customer service but is also someone who is dedicated to the care and happiness of our patients. You are the first face a patient sees, the first voice they hear and you can make a big impact!
Qualifications
- Dependable and consistent availability
- Strong time-management skills
- A true team player
- Quick to learn new things
- Positive and upbeat attitude!!!
- Flexible and adaptable
Why you’ll love being part of our team:
- A fantastic, supportive doctor and team
- A beautiful, brand-new office
- Amazing patients
- Part of creating a memorable experience for a patient during their orthodontic journey
Responsibilities
- Greeting patients and families in a friendly, professional manner
- Checking patients in and out for appointments
- Ensure patients and families are comfortable while in the office
- Answering phones and responding to emails and text messages
- Scheduling and confirming appointments
- Coordinating referrals with general dental offices
- Collecting payments and posting them to a patient’s account
- Reviewing treatment contracts and financial agreements with patients
- Reviewing accounts receivable and contacting patients regarding balances
- Maintaining patient charts and updating demographic information
- Scanning, filling, organizing paperwork
- Assisting with appointment flow and keeping the schedule running smoothly
- Helping manage office supplies and front office organization
- Providing excellent customer service and creating a welcoming office environment
- Social media marking posting – require 5 posts per month
- Possibly calling insurance companies to verify benefits if help is needed with that
- Other tasks as assigned
Required/Preferred Experience:
- Customer service: 1 year ( required)
- Administrative skills: 1 year (preferred)
At Monica Patrick Orthodontics, providing exceptional care to our patients is our top priority. We’re looking for someone who will set a warm and welcoming tone for our practice while helping us exceed our patients’ expectations.
If this sounds like the perfect opportunity for you, we’d love to hear from you! Please send us a cover letter along with your resume, and let’s start this exciting journey together. We can’t wait to meet you!
