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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20260915T150000Z
DTEND:20260915T163000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:SCORE:The AI-First Escalation Model – Human by Appointment
DESCRIPTION:Yifat will explain how to redesign the handoff so machines run the front line and humans run the moments that matter and what a support team looks like when humans are the escalation\, not the default. She will help you:\n\n  Avoid the mistake of keeping humans on standby and chat windows staffed during business hours. "Just in case the AI can't handle it."\n\n  Realize what actually happens when you keep humans in front of every conversation\, because "just in case" is the most expensive insurance policy in modern business.\n\n  Understand the cost of staffing a chat window during business hours\, because 60% of your customers message at night.\n\nYifat Cohen is the co-founder and head of business development of NOEM.ai\, an AI conversational platform that builds concierge agents for 7- and 8-figure brands. Known as The Human Connection Strategist\, she spent 14+ years training Google teams globally before focusing on the defining question of the AI era: where humans actually belong in the systems we're building. Her thesis   "AI doesn't replace your humanity\, it reveals it"   has made her a sought-after voice for leaders navigating AI\, customer experience\, and the future of work.
X-ALT-DESC;FMTTYPE=text/html:<p style="box-sizing: border-box\; border: 0px\; font-size: 18px\; margin: 0px 0px 1em\; outline: 0px\; padding: 0px\; vertical-align: baseline\; color: rgb(111\, 111\, 114)\; font-family: Lato\, sans-serif\; background-color: rgb(255\, 255\, 255)\;">Yifat will explain how to redesign the handoff so machines run the front line and humans run the moments that matter and what a support team looks like when humans are the escalation\, not the default. She will help you:</p>\n\n<p class="ql-indent-1" style="box-sizing: border-box\; border: 0px\; font-size: 18px\; margin: 0px 0px 1em\; outline: 0px\; padding: 0px\; vertical-align: baseline\; color: rgb(111\, 111\, 114)\; font-family: Lato\, sans-serif\; background-color: rgb(255\, 255\, 255)\;">&middot\; Avoid the mistake of keeping humans on standby and chat windows staffed during business hours. &quot\;Just in case the AI can&#39\;t handle it.&quot\;</p>\n\n<p class="ql-indent-1" style="box-sizing: border-box\; border: 0px\; font-size: 18px\; margin: 0px 0px 1em\; outline: 0px\; padding: 0px\; vertical-align: baseline\; color: rgb(111\, 111\, 114)\; font-family: Lato\, sans-serif\; background-color: rgb(255\, 255\, 255)\;">&middot\; Realize what actually happens when you keep humans in front of every conversation\, because &quot\;just in case&quot\; is the most expensive insurance policy in modern business.</p>\n\n<p class="ql-indent-1" style="box-sizing: border-box\; border: 0px\; font-size: 18px\; margin: 0px 0px 1em\; outline: 0px\; padding: 0px\; vertical-align: baseline\; color: rgb(111\, 111\, 114)\; font-family: Lato\, sans-serif\; background-color: rgb(255\, 255\, 255)\;">&middot\; Understand the cost of staffing a chat window during business hours\, because 60% of your customers message at night.</p>\n\n<p style="box-sizing: border-box\; border: 0px\; font-size: 18px\; margin: 0px 0px 1em\; outline: 0px\; padding: 0px\; vertical-align: baseline\; color: rgb(111\, 111\, 114)\; font-family: Lato\, sans-serif\; background-color: rgb(255\, 255\, 255)\;">Yifat Cohen is the co-founder and head of business development of NOEM.ai\, an AI conversational platform that builds concierge agents for 7- and 8-figure brands. Known as The Human Connection Strategist\, she spent 14+ years training Google teams globally before focusing on the defining question of the AI era: where humans actually belong in the systems we&#39\;re building. Her thesis &ndash\; &quot\;AI doesn&#39\;t replace your humanity\, it reveals it&quot\; &ndash\; has made her a sought-after voice for leaders navigating AI\, customer experience\, and the future of work.</p>\n
LOCATION:Webinar
UID:e.2844.10578
SEQUENCE:3
DTSTAMP:20260901T210103Z
URL:https://business.sunprairiechamber.com/events/details/score-the-ai-first-escalation-model-human-by-appointment-10578
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